Shipping policy
SHIPPING AND DELIVERY
The Company ships within the territories indicated on the website at any given time. This section governs the conditions applicable to the preparation, dispatch and delivery of orders placed through the online shop.
Current shipping area
We currently ship to Spain (mainland Spain, the Balearic Islands and the Canary Islands), Andorra, Portugal, Germany, Belgium, Croatia, Denmark, Finland, France, Greece, Ireland, Italy, the Netherlands, Poland and Sweden. The Company may extend or restrict the shipping territories at any time, and that information will be kept up to date on the website.
Delivery times and shipping costs
The delivery times set out below start from the confirmation and preparation of the order, not from the moment of purchase, and refer to working days:
| Destination | Delivery time | Shipping cost | Free shipping from |
|---|---|---|---|
| Mainland Spain | 24 hours (Slim with a design: 2-5 days) | 4,99 € | 50 € |
| Balearic Islands | 2-3 days | 5,99 € | 50 € |
| Canary Islands | 2-5 days | 9,99 € | 85 € |
| Andorra | 24/48 hours | 16,99 € | 130 € |
| Portugal | 2-5 days | 5,99 € | 50 € |
| Germany, Belgium, Denmark, France, Ireland, Italy, the Netherlands, Poland and Sweden | 7-12 days | 9,99 € | 130 € |
| Croatia, Finland and Greece | 7-12 days | 14,99 € | No free shipping |
Dream Team
The five Dream Team cases are laser-engraved with the logo or design the customer sends us after paying. That is why their delivery time starts when we receive the logo or design, not from the moment of purchase, and refers to working days:
| Destination | Delivery time | Shipping cost |
|---|---|---|
| Mainland Spain | 2-5 days | Free |
| Balearic Islands | 3-7 days | Free |
| Canary Islands | 3-9 days | Free |
| Andorra | 2-6 days | Free |
| Portugal | 3-9 days | Free |
| Germany, Belgium, Denmark, France, Ireland, Italy, the Netherlands, Poland and Sweden | 8-16 days | Free |
| Croatia, Finland and Greece | 8-16 days | 14,99 € |
For shipments to the Canary Islands and Andorra, delivery times may be affected by customs formalities, tax procedures or inspections, circumstances beyond the Company’s control that may lengthen the delivery time. The recipient may also be responsible for paying any import taxes, duties or charges applicable under the legislation in force in each territory.
Delivery times are indicative
The delivery times shown on the website are indicative and may be affected by logistical circumstances, stock availability, order volume (for example during promotional campaigns or periods of high demand), carrier incidents, force majeure or any other circumstance beyond the Company’s reasonable control.
A reasonable delay for reasons not directly attributable to the Company shall not be considered a breach. In the event of a significant delay, the Company will inform the customer as soon as possible and will take the appropriate steps to resolve the incident.
Customer obligations
It is the customer’s responsibility to provide a correct, complete and up-to-date delivery address, as well as a valid contact telephone number and/or email address allowing the delivery to be coordinated.
In the event of an error in the address provided, repeated absence from the address, unjustified refusal of the delivery or failure to cooperate in receiving the order, the Company may pass on to the customer the additional costs actually incurred for re-dispatch, storage or redelivery. If, after several delivery attempts, the order cannot be delivered for reasons attributable to the customer, the Company reserves the right to cancel the order, refunding, where applicable, the amount paid less the shipping and handling costs actually incurred.
PO boxes
No shipments will be made to PO boxes unless the Company expressly states otherwise.
